Intake Coordinator / Scheduler

Effraim Home Care is looking for an Intake Coordinator/Scheduler.

Contact Seyi seffraim@effraimcare.com or 215-826-7422 ext. 113 for details.

Job Responsibilities:

• Answer phone during normal business hours Monday to Friday.

• Receive and process incoming requests for new homecare services.

• Schedule and complete Care Assessments in the client’s home.

• Make follow-up calls to prospects.

• Make quality calls to clients.

• Match and schedule caregivers based on skill level, availability, and customer requirements.

• Respond to time-off requests, canceled shifts, and call-offs by providing backup caregivers and communicating with clients, as needed.

Qualifications:

• Strong communication, phone, and administrative skills.

• Proficiency with computers and ability to operate browser-based scheduling software/CRM

• Knowledge of Outlook, Word, Excel, and Adobe Acrobat Pro DC.

• Homecare or call center or staffing coordination experience is preferred.

• Attention to detail.

• Ability to interact with a range of patients and employees in a friendly, professional manner.

• A minimum of 2 years experience as an Office Assistant Required.

• A minimum of 1-year experience in-home care or other medical settings is strongly preferred.